Ice Machine Repair, Service and Maintenance

Ice machine repairs in London

Climate Flow Limited carries out ice machine repair, cleaning and servicing for pubs, bars, restaurants, hotels and other food businesses across London and surrounding areas. If your commercial ice maker has stopped working, is making less ice or has a hygiene problem, our F-Gas certified engineers find the fault on site and carry out the repair. Ice machines are part of our commercial refrigeration services.

Ice machine brands we install and service

We install and service Scotsman, Foster and Polar ice machines.

Whether your unit is modular, undercounter or freestanding, our F-Gas certified engineers work on it. A modular ice machine is an ice-making head that sits on top of a separate storage bin. An undercounter machine makes and stores ice in one cabinet that fits below a worktop.

Common ice machine issues we fix

• No ice production
• Low or irregular ice output
• Machine freezing up or overfilling
• Dirty or smelly ice
• Bin level sensor faults (the bin level sensor stops ice production when the storage bin is full)
• Water leaking from the unit
• Scale build-up and blockages
• Fan or compressor faults

The engineer checks the water supply, the ice-making system, the bin level sensor and the refrigeration side, then explains the fault and the repair before any work goes ahead.

Deep cleaning and sanitisation services

The evaporator is the cold plate or grid that the water freezes on to form the ice.

We offer chemical deep cleaning for:

• Evaporators
• Water lines
• Bins and dispensers
• An anti-bacterial flush of the internal components

Between visits, day-to-day hygiene sits with the site. Environmental health guidance for food businesses says the water used to make ice must be of drinking-water (potable) quality. It says the ice storage compartment should be cleaned regularly, at least fortnightly. Any water softeners or filters on the supply should be serviced to the manufacturer's instructions. The same guidance asks for enough space and ventilation around the machine for air to move. Follow the manufacturer's cleaning instructions for your model as well.

Maintenance contracts for ice makers

A service visit checks:

• the water filters and any softener on the supply
• the condenser and its filters
• the ice-making system, including the evaporator and any scale build-up

Manufacturers set the maintenance routine. Scotsman's maintenance guidance, for example, covers the ice-making system, the water filters and the air-cooled condenser and its filters, with descaling. An air-cooled condenser is the coil and fan that release the machine's heat into the surrounding air. Descaling is done using the manufacturer's scale remover. We offer planned preventive maintenance (PPM), a schedule of service visits agreed in advance, to suit your business size, usage and opening hours.

Work on the refrigeration side is regulated. F gas is the family of fluorinated gases used as refrigerants. Under UK F-gas rules, anyone who works on equipment containing F gas needs their own qualification, even if they work for someone else. A category 2 certificate covers installing, maintaining, servicing and recovering refrigerant from systems containing less than 3kg of F gas, or less than 6kg if hermetically sealed. A hermetically sealed system is one whose refrigerant circuit is fully sealed, with welded or brazed joints. On leak checks, hermetically sealed refrigeration systems have no maximum period between checks unless they contain F gas equivalent to 10 tonnes of carbon dioxide. The data plate shows the refrigerant and charge, so an engineer can confirm which rule applies to your machine.

The same engineers work on the rest of the cold chain in a bar or kitchen, from cellar cooler installation to blast chiller installation and repair.

Areas we cover

We carry out ice machine repairs across London and surrounding areas, including Central London, Wembley, Harrow, Edgware, Watford, Croydon, Stratford and Ealing.

Book a repair or service today

For ice machine repair, servicing or a no-obligation quote, call 020 3488 5452, email enquiries@climateflowltd.co.uk or use our contact form. We also offer 24/7 emergency callouts. Climate Flow Limited, 2 Engineers Way, Wembley, London HA9 0JS.

This guide is general information, not a survey or a quote for your site; every system is different, so an engineer needs to see yours before any work is priced.